1. What forms of payment do you accept?
We take PayPal and store credit in the form of e-gift cards.
We do not accept personal checks, money orders, direct bank transfers, debit card payments, or cash on delivery.
2. When will my order ship?
We will do our best to ship all in-stock items by the next business day following the original date of purchase; however during peak seasons it can take us several days to process your order. If you would like to know what our current processing time is, please contact our customer service department by email at [email protected]
3.How do I track my order?
We will email your tracking information as soon as your order has shipped. Usually, you will receive the tracking number one day after we have shipped your order.
You can also check your order in the inquiry section of the home page footer.
4. How can I check the status of my order?
The easiest way to check the status of your order is by logging into your account and viewing your orders. You can also click on the "Order Status" link contained in the Order Receipt email we sent you after completing your order.
5. How much will it cost to ship my order?
Shipping costs are determined by the weight of the items you are ordering, and the destination. To get an estimate of your shipping costs, simply add the items you would like to your cart, then go to the shopping cart page and use the “shipping estimator” to see what the shipping costs will be.
8. How long will it take me to receive my order?
It is our goal to process orders within one to two business days of confirmation; however in peak seasons we can experience longer than normal processing times. Standard transit times range from one to seven business days. Saturday, Sunday and holidays are not considered business days. The standard transit time does not include the initial date of shipment.
We can be reached at [email protected] should you have any questions about your transit times, or for an update on our current processing timeframe.
9. Can I pick up my order at your warehouse?
We currently do not offer a pick up option due to COVID restrictions at our warehouse locations. We currently offer Free Ground Shipping on most orders to help with this restriction.
Please contact us within 7 days of receiving your order if you received merchandise that is incorrect, missing, and/or defective. Please include your order number, photographs of the item(s), and all related references upon receiving your package. We will do our very best to resolve your case as soon as possible.
12. How can I cancel my order?
We require that all cancelations be done in writing. To cancel your order, please email us at [email protected] be sure to include your order number. Please note that once an order has been processed and shipped we cannot cancel the order. If a shipped order is no longer wanted, you are more than welcome to return it to us.
13. How can I return my order?
The easiest way to return items from your order is by sending an email to [email protected] with your order details. All return requests should be done in writing. Remember to submit your return request within 30 days of purchase. masonllidsofficials.com reserves the right to charge a restocking fee of 25% of the total product price. To review our complete return policy, please check out our returns page.
If you have any questions about these FAQs, please contact us: [email protected]