For all exchanges, refunds, returns or damages, please notify us in writing by sending an email to [email protected] with your order details. Be sure to include your name and order number.
Within 30 days of receipt of your order, you ma y return unused products in original condition, in original packaging for a refund. Please email to [email protected] for a return authorization number before sending any product back to our wareh ouse. Customers are responsible for return shi pping costs.
Refunds And Returns For Conditions
Within 30 days of receipt of your order, if the p roduct has the following problems, we will allo W the refund or exchange of the product (The premise is that the product has not been any d amage or disassembly) :
1. The product cannot be used.
2. The product must be in the same condition that you received it and also be in the original packaging.
3. The product does not match the description on the website.
If you meet the above criteria, you can record a video to prove that the product doesn't work And sent it to [email protected] Once we confirm th at the products cannot work, we will refund or exchange them. These problems will be solved within 3 business days.
Late or Missing Refunds
Generally, the refund amount will reach your count within 1-8 business days.
If you haven't received a refund yet, first reche ck your bank account. Then contact your credi t card company, it may take some time before your refund is officially posted.
Next, contact your bank. There is often some p rocessing time before a refund is posted.
If you've done all of this and you still have not r eceived your refund yet, please contact us
If the order has quality problems or misses so me products, we will ship the product to the C ustomer for free.
Cancel after Payment
1. Orders cancelled within 24 hours after payment confirmation will be eligible for a full refund.
2. Orders cancelled more than 24 hours after payment confirmation will be eligible for a partial refund, including full shipping costs and 70% of the product purchase price.
3. After your order is sent, it can no longer be cancelled.
Note: The deduction is for replenishment/processing fees.
To be eligible for а return, the product must be unused, free from dirt, dust, or any fragrances, and in the same packaging and condition that you received it.
Customers are responsible for return shipping costs.
What we need:
1. Your order number;
2. Product number or name and quantity;
3. A brief description of the problem with the product;
DELIVERY PROBLEMS CLAIMS
If the customer provide wrong address, or the customer doesn't pick the item within correct period, the item is return back to our manufact ory. In this case, we will ship another product о r refund to our customer.
1. Ship another new product to our
customer: we need to charge 5-10 dollar to resend immediately no matter we receive the returned item.
Refund 50% payment if we receive the
2. Refund 50% payment if we receive the returned product. And we need to deduct the shipping fee.
Shipping Damage Claims
We are proud of our products, but we can't Co ntrol the shipment. In some extreme cases, th e item you receive may be damaged during tra nsportation, so you should check the item in g ood condition when receiving it.
If the unfortunate thing really happens, please provide us with the Photo or video and contact us at [email protected] .
1. Once your request is approved, our customer service department will provide you with the sender's address (not the location address or the parcel address).
2. Please send the item back to the sender address as soon as possible, and then send the tracking number to us.
3. The received items are unused, undamaged and in original packaging. All returns will be inspected. When we confirm that the product has the problem you mentioned, we will process a refund.
4. If your request is not approved or the returned item is unacceptable, we reserve the right not to process a refund.
Any purchase made on masonllidsofficials.com indicates that you have read, understood and agreed to our cancellation and return policy described above.